Felim has over 30 years of international business experience as a Product Manager, Business Owner and Consulting Partner in Telecommunications and IT industries. As a Business and technical Solutions Architect Felim has extensive experience in Business Transformation with an emphasis on network security, data privacy and customer experience. transformation are cornerstones of Felim`s track record; SME in Unified Communications, Customer Experience Management, Customer Loyalty and Business Analytics. Felim has worked on many high-profile business transformation engagements with telecom service providers throughout Europe, Middle East and S.E. Asia. Felim has a BS Degree in Applied Physics/Electronics from National University of Ireland a Higher Diploma in Electronic Engineering; has published many articles on Unified Communications, Contact Centre, Customer Experience Management; is a patent holder in the real-time Billing technology domain and is a PECB accredited GDPR Data Protection Officer.