ISO 27001

Measure Customer Centricity with Staff Surveys

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Many organisations include customer centricity and customer-first as strategic business goals in their annual reports and marketing collateral.  Management systems will often be put in place to track customer-centric business metrics (KPIs) to track and respond to improvements or degradations in the quality of service delivered.  Management systems are often complemented by sanity checks to discover what actually happens on the […]

Documentation

Maintenance and operation of an ISO 27001 ISMS

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Successfully completing an ISO 27001 certification places great demands on an organisation.  The announcement of success is normally treated as the end of a difficult journey, and can be a time when attention turns to other pressing matters.  However the real job, the real value generating part of ISO 27001 now starts.  This is where the organisation reaps the rewards of a well […]

Documentation

ISO 27001 documentation

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Having an ISO 27001 system in place mandates a set of documents.  These documents may be the most visible manifestation of a system and certainly the starting point for any ISO 27001 auditor. Naturally before starting to draft documents the organisation will have performed a planning phase and a risk assessment.  Annex A contains an excellent starting point but […]