Measure Customer Centricity with Staff Surveys
Many organisations include customer centricity and customer-first as strategic business goals in their annual reports and marketing collateral. Management systems will often be put in place […]
Category: Maturity Models
A quick and simple Customer Experience maturity questionnaire
Organisations normally have very laudable goals about customer centricity in their annual reports and strategic documents. A strong management system would always […]
Dimensions of big data maturity models
Typically what dimensions do big data maturity models examine and why? In the word cloud above you can see a selection of […]
Maturity Models
The key insight (Anna Karenina principle) which drives Maturity Models is that all successful companies in a given field have to surmount […]