Measure Customer Centricity with Staff Surveys
Many organisations include customer centricity and customer-first as strategic business goals in their annual reports and marketing collateral. Management systems will often be put in place […]
Category: Personal Data
A quick and simple Customer Experience maturity questionnaire
Organisations normally have very laudable goals about customer centricity in their annual reports and strategic documents. A strong management system would always […]
ISO 27001 documentation
Having an ISO 27001 system in place mandates a set of documents. These documents may be the most visible manifestation of a system and certainly […]
GDPR a primer
General Data Protection Regulation or GDPR imposes new and arduous burdens on business and other organisations across Europe from May 2018. Behaviours […]